Independent Mercedes-Benz workshop in Al Quoz, Dubai
Your Mercedes, looked at properly. Then a written quote. Then the work.
We work on Mercedes-Benz cars every day, from a ten-year-old C 200 to a current GLE. Bring it in, tell us what it's doing, and we'll find the cause before we ask you to pay for parts.
Often booked: Service A or B Brakes AC not cooling Warning lights
Inspection firstWe look at the car before we price anything.
Written quoteEach part and each hour, listed.
Nothing extra without a yesFound something else? We call you first.
Collection in DubaiPickup and return when you need it.
About the workshop
A Mercedes is easy to service badly.
Most problems we see on these cars aren't hard to fix. They're hard to find. A rough idle on a four-cylinder C 200 can be a coil, an injector, a split breather hose or a software update, and guessing your way through that list gets expensive.
So every job starts the same way: a full scan, a look at the live data, and someone actually looking at the car. You get a plain explanation, photos when they help, and a quote you're free to say no to.
- Petrol, diesel and hybrid models
- Scan and live-data check on every job
- Genuine or OEM parts, your choice
- Every visit recorded for your service history
What we work on
Fourteen kinds of job. One make of car.
Pick the closest match. If you're not sure what's wrong, start with diagnostics and we'll take it from there.
- Service and oil changeService A and B, oil and filters, plugs and fluids, and a pre-purchase inspection.
- DiagnosticsWarning lights, faults that come and go, and things that just feel wrong.
- EngineMisfires, oil leaks, timing chains, overheating, rebuilds and cooling.
- Turbo and fuel systemBoost leaks, injectors, fuel pumps and loss of power.
- Transmission7G and 9G-Tronic: harsh shifts, slipping, fluid service and valve body faults.
- BrakesPads, discs, sensors, fluid and SBC pump faults, and the warnings that come with them.
- Suspension and AIRMATICKnocks over bumps, air struts, compressors and a car that sits low overnight.
- Steering, alignment and wheelsSteering racks, alignment, tyres and alloy wheel repair.
- AC repairCooling that fades in traffic, compressor and condenser work, re-gas.
- Electrical and modulesWiring faults, control modules, instrument cluster, infotainment and keys.
- Battery and chargingBatteries, alternators, starters and hybrid battery checks.
- Body shopDents, panel repair, paint and accident damage.
- Windows, doors and roofRegulators, locks, sunroofs and convertible roofs.
- Interior and upholsteryLeather repair, worn bolsters, headliners and trim.
How a visit works
Four steps. You decide at step three.
- Tell us what's happeningCall or WhatsApp. A short video of the noise, or a photo of the dashboard, helps more than you'd think.
- We inspect and testScan, live data, and a road test if the fault needs one. We find the cause before we price the fix.
- You get a written quoteEach part and each hour on its own line. Approve all of it, some of it, or none.
- We fix it and show youThe old parts are kept for you to see. Collect the car, or we bring it back.
Service packages
Three service levels, priced before you arrive.
Prices depend on model and engine. These are starting points for common models; we confirm the exact figure when you book.
- Basicfrom AED ###For cars on schedule with nothing to report.Engine oil to Mercedes-Benz specificationOil filterMulti-point check and fault scanService indicator reset
- Standardfrom AED ###The fuller service most cars need every second visit.Everything in BasicAir and cabin filtersBrake fluid testSpark plugs or fuel filter where due
- Performancefrom AED ###For AMG and high-output engines, which need their own oils and parts.Everything in StandardAMG-specified oil and filtersBrake and cooling system checksRoad test after the service
Service A and B intervals follow the car's own maintenance indicator.
Parts
Genuine, OEM or quality aftermarket. You choose, and we explain the difference.
Genuine parts come in a Mercedes-Benz box. OEM parts are often made by the same supplier, without the box or the markup. For a lot of jobs the only real difference is the price.
For some parts, like transmission components and certain sensors, we'll recommend genuine and tell you why. Every quote names the brand of each part, so you know what's going into the car.
Warranty on parts and labour: [warranty terms to be confirmed]
Diagnostics
Why we test before we touch anything.
A warning light tells you which system is unhappy. It doesn't tell you which part has failed. Replacing parts on a guess is how a small repair turns into a large bill.
Our diagnostic check covers a full-system scan, the stored fault history, live data and a road test when the fault only shows up on the move.
If the fix turns out to be simple, we'll tell you that too.
Diagnostic check: AED ###
Models
From the A-Class to the G-Class, and the AMG versions of most of them.
Most of what comes through the door is C-, E- and S-Class saloons and GLC and GLE SUVs, along with AMG models from the C 43 upwards.
Older models are welcome. Before an older car comes in, we check parts availability so you aren't left waiting on something that has to be shipped.
A-ClassC-ClassE-ClassS-ClassCLACLSGLAGLCGLEGLSG-ClassSLAMG GT
Driving in Dubai
What the heat and the traffic do to a Mercedes.
- BatteriesSummer heat shortens battery life. Two to three years is common here, and on many models the small auxiliary battery goes first.
- Air conditioningRunning the AC hard for most of the year wears compressors, and dust packs into the condenser in front of the radiator.
- Rubber and plasticsHoses, engine mounts and seals harden faster in the heat. It shows up as small leaks, vibration at idle and new rattles.
- Stop-start trafficSlow traffic is hard on brakes and gearbox fluid. Changing fluids sooner than the handbook says is often worth it here.
- Sand and dustAir and cabin filters clog faster, and grit works its way into brake and suspension parts.
Questions
Asked often, answered straight.
Something else on your mind? Send it on WhatsApp and we'll reply. WhatsApp us.
Will servicing outside the dealer affect my warranty?
That depends on your warranty's own terms, so check the booklet or the dealer's conditions first. We record every service with the parts and fluid specifications used, so you have the paperwork either way.
How long does a service take?
Most routine services are done the same day if you book ahead. For repairs, the expected time is on the quote, and we tell you straight away if a part has to be ordered.
Do you fit genuine Mercedes-Benz parts?
Yes, when you ask for them or when the job needs them. Otherwise we offer OEM equivalents and show you the price difference on the quote.
Can you collect the car?
Yes, collection and return can be arranged in Dubai. Ask when you book and we'll confirm the timing and any charge.
How much is a diagnostic check?
The current price is AED ###. It covers the scan, the fault history, live data and a written explanation of what we found.
Do you work on AMG models?
Yes. AMG engines and brakes use their own parts and fluids, and we price those jobs separately for that reason.
Book or ask
Bring it in, or send us a message first.
Tell us the model, the year and what it's doing. We usually reply within working hours, and sooner on WhatsApp.
The workshop
Al Quoz Industrial Area, Dubai, UAE
Get directions
Saturday to Thursday, 8:00 to 19:00. Friday closed.